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If you have any claim, please send us an email to, and we will give you a solution as soon as possible.

In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at, or one of the following Alternative Consumer Dispute Resolution Entities:


Porto Consumer and Arbitration Information Center

Address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel.: 225 508 349 / 225 029 791

But if you prefer, you can also make your complaint, on the online page of the Portuguese Complaints Book, at this link:

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