If you have any claim, please send us an email to firstname.lastname@example.org, and we will give you a solution as soon as possible.
In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr, or one of the following Alternative Consumer Dispute Resolution Entities:
Porto Consumer and Arbitration Information Center
Address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel.: 225 508 349 / 225 029 791
But if you prefer, you can also make your complaint, on the online page of the Portuguese Complaints Book, at this link: